Privacy Policies

We are here for you!

At Singles Connect, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

We appreciate that you put your trust in us when you provide us with your information, and we do not take this lightly.

Our commitment to privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design, and others to make sure that our decisions are taken with the utmost respect for your privacy.

Our commitment to transparency. Because we use many of the same online services you do, we know that insufficient information.
and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we're doing our best to write our Privacy Policy and related documents in plain language. We want you to read our policies and understand our privacy practices!

Our commitment to security. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

Privacy Policies

Please read through our Privacy Policies.

We appreciate that you trust us with your information, and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used, and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

This Privacy Policy applies from February 1, 2023.

• Who is Singles Connect

  We are a Canadian company that offers dating and matchmaking services as well as hosts events like Singles Parties and Speed Dating.

• Where These Privacy Policies Apply

  This Privacy Policy applies to websites, apps, events, and other services we operate under the Singles Connect brand. For simplicity, we refer to all of these as our "services" in this Privacy policy. Although based in Alberta, Canada, we offer our services all around the world.

• Information We Collect

  It goes without saying, we can't help you develop meaningful connections without some information about you, such as basic profile details and the types of people you'd like to meet. We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.

Information you give us.

You choose to give us certain information when using our services. This includes:

• When you create an account, you provide us with at least your phone number and email address, as well as some basic details necessary for the service to work, such as your gender, date of birth, and who you'd like to connect with.
• When you complete your profile, you have the option to share your sexual orientation with us. Where you provide such elements to us, you consent to us using it for the purposes identified and as laid out in this Privacy Policy. You can also share additional information with us, such as details on your bio and your interests, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.
• When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us with information related to the purchases you make and our payment processors with information such as your debit or credit card number or other financial information.
• When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
• When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
• If you contact our customer care team, we will collect the information you give us during the interaction.
• If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
• Of course, we also process your chats with other members as well as the content you publish to operate and secure the services, and to keep our community safe.

Information we receive from others

In addition to the information you may provide us directly, we receive information about you from others, including:

• Members: Members may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
• Social Media: You may decide to share information with us through your social media account, for instance, if you decide to create and log into your account via your social media or another account (e.g., Facebook) or to upload onto our services information such as photos from one of your social media accounts (e.g., Instagram).

Information generated or automatically collected when you use our services

When you use our services, this generates technical data about which features you've used, how you've used them, and the devices you use to access our services. See below for more details.

• Usage Information: Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you've been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other members (e.g., members you connect and interact with, and when you matched and exchanged messages with them).
• Device information: We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, app settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device' settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
• Information collected by cookies and similar technologies: We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a "Do Not Track" ("ONT') feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a ONT signal receives a ONT signal, the browser can block that website from collecting certain information about the browser's user. Not all browsers offer a ONT option and ONT signals are not yet uniform. For this reason, many businesses, including ours, do not currently respond to ONT signals.

• Other information with your consent:
  • Precise geolocation data: If you give us your consent, we can collect your precise geolocation (latitude and longitude) from your device. The collection of your geolocation may occur in the background even when you aren't using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it, and our services that rely on precise geolocation may not be available to you.
  • Other information: We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).
• How We Use Information

  The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you and our community safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

• To administer your account and provide our services to you
  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Communicate with you about our services
• To help you connect with other users
  • Recommend you to other members and recommend other members to you
  • Show members' profiles to one another
  • Enable members to search for and connect with members.
• To provide new Singles Connect services to you
  • Register you and display your profile on new Singles Connect features and apps
  • Administer your account on these new features and apps.
• To provide offers and operate advertising and marketing campaigns.
  • Perform and measure the effectiveness of advertising campaigns on our services and marketing our services off our platform.
  • Communicate with you about products or services that we believe may interest you.
• To prevent, detect and fight fraud and other illegal or unauthorized activities.
  • Find and address ongoing, suspected or alleged violations of our Terms & Conditions, notably through the review of reports and interactions between members.
  • Retain data related to violations of our Terms & Conditions to address the violation and prevent against recurrences
  • Enforce or exercise our rights, for example our rights set out in our Terms & Conditions
  • Communicate to individuals who submit a report, including what we've done as a result of their submission
• To ensure legal compliance
  • Comply with legal requirements
  • Assist law enforcement

  To process your information as described in this Privacy Policy, we rely on the following legal bases:

  • Provide our services to you: The reason we process your information for purposes A, Band C above is to perform the contract that you have with us. For instance, as you go about using our services to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other members and recommend other members to you and to otherwise provide our free and paid features to you and other members.
  • Legitimate interests: We process your information for purposes D and E above, based on our legitimate interest. For instance, we analyze users' behavior on our services to continuously improve our offerings, we suggest offers we think might interest you and promote our own services, we process information to help keep our members safe and we process data where necessary to enforce our rights, assist law enforcement and enable us to defend ourselves in the event of a legal action.
  • Comply with applicable laws and regulations: We process your information for purpose F above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations. For example, we retain traffic data and data about transactions in line with our accounting, tax and other statutory data retention obligations and to be able to respond to valid access requests from law enforcement. We also keep data evidencing consents members give us and decisions they may have taken to opt-out of a given feature or processing.
  • Consent: If you choose to provide us with information that may be considered "special" or "sensitive" in certain jurisdictions, such as your sexual orientation, you're consenting to our processing of that information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your precise geolocation or use your information for certain specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance in relation to the collection of our precise geolocation) or by deleting your content (for instance where you entered information in your profile that may be considered "special" or "sensitive"). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

• How We Share Information

  Since our goal is to help you make meaningful connections, the main sharing of members' information is, of course, with other members. Read on for more details about how your information is shared with others.

  • With other members

    You share information with other members when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you're comfortable being visible.

    If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

    If someone submits a report involving you (such as a claim you violated our Terms & Conditions), we may communicate to the reporter actions, if any, we took as a result of their report.

  • With law enforcement/ when required by law

    We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/ law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

  • To enforce legal rights

    We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our members, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

• Your Rights and Choices

  We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

  • Access/ Update tools services Tools and account settings can help you access, rectify or remove information that you provided to us and that's associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer support for help.
  • Device permissions Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
  • Uninstall You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.
  • Account closure. You can close your account by using the corresponding functionality directly on the service. We also want you to be aware of your privacy rights. Depending on where you live, you may have the right to:
  • Access/know. You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. You can exercise your right to access directly within the service by contacting our customer support.
  • Delete/erase. You may request that we delete the personal information we keep about you. You can exercise your right to delete by contacting our customer support.
  • Correct/rectify/update. You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact customer support to rectify it.
  • Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact support.

For your protection and the protection of all of our members, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another member, such as a copy of any messages you received from them through our service, the other member will have to contact us to provide their written consent before the information is released. We may also ask them to provide proof of identity before we can answer the request. Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that you are 18 years of age or older.

• How Long We Retain Your Information

We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. Note that we will close your account automatically if you are inactive for a period one year. After your account is closed, we will delete your personal information, as laid out below:

• We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. Note that we will close your account automatically if you are inactive for a period one year. After your account is closed, we will delete your personal information, as laid out below:
• Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:
  • a) We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction, and "traffic data"/ logs for one year to comply with legal data retention obligations. We also keep records of consent members give us for five years to evidence our compliance with applicable law.
  • b) We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of downloads/purchases for five years to support our customer care decisions, enforce our rights, and enable us to defend ourselves in the event of a claim, information on the existence of past accounts and subscriptions, which we delete three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent members who were banned from opening a new account, for as long as necessary to ensure the safety and vital interests of our members.
  • c) Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).
• No Minors Allowed

  Our services are restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service or contact customer service.

• Privacy Policy Changes

  Because we're always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up to date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

• How to Contact Singles Connect

  If you have questions about our Privacy Policies, you can contact us:

  By email:

  support@singleconnect.ca
  

  By phone:

  403-903-8199

  By post:

  Singles Connect
  P.O. Box 146
  Hay Lakes, Alberta T0B 1W0
  Canada